General terms

General conditions of use

GENERAL TERMS  OF ELECTRONIC STORE “ quantummedicalstore.eu”

1. DETAILS OF THE MERCHANT SELLING MEDICAL PRODUCTS THROUGH THE ELECTRONIC STORE “ quantummedicalstore.eu ”

1. GENERAL PROVISIONS AND DEFINITIONS

1. These general conditions govern the relationship between “QUANTUM MEDICAL GROUP” EOOD, EIC: 204221731, with registered office and management address: c. Plovdiv 4000, Slavyanska Street 33, represented by the Executive Director Ivan Karabelov, called Targovets, on the one hand, and the persons using the electronic store with the domain www.quantummedicalstore.eu, including those concluding a contract for the purchase and sale of the goods offered on the site, on the other hand.
2.  The terms used in these general conditions have the following meanings:

1. „Terms and Conditions“ are the present General Terms and Conditions for the use of the website, incl. the conclusion of a contract for the purchase and sale of the goods offered on the website at a distance and the conditions related to its implementation, including their subsequent amendments and additions.
2.  „User“ is any user who is a natural person who acquires goods that are not intended for carrying out a commercial or professional activity and any natural person who, as a party to a contract, acts outside the scope of his commercial or professional activity (in accordance with the definition of “consumer“ according to the Consumer Protection Act).
3. „User“  is any person who has loaded the domain www.quantummedicalstore.eu in their browser, viewed the content and/or registered on the site www</strong >.quantummedicalstore.eu and/or has placed an order for the goods offered by the electronic store through the website. In the term “user” also include users according to the definition under item ii.
4. “Guest” is any User who has not created an account and uses the website without registration.
5. „Trader“ in the sense of these general terms and conditions, as well as according to the definition of PPE, is any natural or legal person who sells or offers for sale goods, provides services or concludes a contract with a consumer as part of his commercial or professional activity in the public or private sector , as well as any person who acts on his behalf and on his account. In the context of these general conditions “Merchant“ is “QUANTUM MEDICAL GROUP“ Ltd.
6. „Provider“ is any natural or legal person in the supply chain of the goods who, by occupation, transfers ownership or establishes or transfers other real rights over goods in favor of another supplier or trader, or who concludes a contract with a consumer in the public or private sector.< /li>
7. „Goods“ is a movable material object, with the exception of the objects sold under forced execution or through other measures by authorities authorized by law, as well as objects abandoned or taken for the benefit of the state, announced for sale by state authorities. In the context of these General Terms and Conditions “goods“ are all medical devices offered on the website www.quantummedicalstore.eu;
8. “Medical device” is an instrument, apparatus, appliance, software, material or other article, used alone or in combination, including software, intended by the manufacturer to be used specifically for diagnostic and/or therapeutic purposes and necessary for its proper use, which does not achieve its primary function intended in or on the human body by a pharmacological, immunological or metabolic pathway, but which may be assisted in its action by agents with such an effect, and which is intended by the manufacturer to be administered to humans for the purpose of:

a) diagnosis, prevention, monitoring, treatment or alleviation of diseases;

b) diagnosis, monitoring, treatment, alleviation or compensation of injuries or disabilities;

c) examination, replacement or correction of an anatomical part or physiological process;

d) control over the pregnancy process.

1. “Order” means a legally binding statement of intent of a user, with which the latter declares a desire to conclude a contract for the purchase and sale of goods available on the website www.quantummedicalstore.eu.</li >
2.  „Manufacturer“ is any natural or legal person who: a) by occupation produces goods in finished form or substantially changes or modifies a good with a view to placing it on the market or b) presents himself as a manufacturer by placing on the good, its packaging or on the technical or commercial documentation for it, its name or company, its production or other distinguishing mark.
3.  „Repair or repair“ of a consumer good is to bring it into line with the contract for its sale, when there is a discrepancy between them.
4.  „Electronic Shop“ is the electronic store (software), accessible when using a web browser or mobile application at the Internet address www .quantummedicalstore.eu, through which Users have the opportunity to conclude contracts for purchase and sale and delivery of the goods offered by the electronic store, including the following:
5. 1. View the content of www.quantummedicalstore.eu;
   2. Make electronic statements in connection with the conclusion and execution of sales contracts;
   3. To receive a newsletter and information about goods offered by the electronic store;
   4. Make payments in accordance with these general conditions;
6. „Interface“ (or user interface) in the context of these general conditions is the combination of application software and the graphical layout through which users perform actions on the website;
7.  „Website“ or „Site“ (“website”) is a designated place on the global Internet, accessible through its unified address (URL) under the HTTP or HTTPS protocol and containing files, programs, text, sound, picture, image, hyperlinks or other materials and resources. In the context of these General Terms and Conditions, the website is www.quantummedicalstore.eu
8. „The domain“ is part of the hierarchical space of the global Internet network that has its own unique name (domain name) that must meet certain requirements. In order for a specific web page to be loaded, the domain name is typed into the browser field, and in the context of these general terms and conditions the domain name is “www.quantummedicalstore.eu”.
9. “Information Society Service Provider” is a natural or legal entity that provides services to the information society. In the context of these General Terms and Conditions, the information society service provider is “Quantum Medical Group” Ltd.
10. “Services of the information society” are such services, including the provision of commercial communications, which are generally remunerative and are provided at a distance through the use of electronic means after an express statement by the recipient of the service. Electronic commerce represents services of the information society.

1. Through these terms and conditions, the Merchant, in his capacity as a service provider of the information society, provides users with information in accordance with the requirements of the Law on Electronic Commerce.
2. The merchant reserves the right to change, without prior notice, the structure and/or content of the e-shop.
3. The merchant reserves the right to suspend access to part or all of the e-shop, without the user's consent, for an unlimited period of time, planned or accidental, without being responsible for any damages that may occur to the user as a result of the suspension.
>

1. All visitors to the quantummedicalstore.eu website

1. should read these Terms and Conditions carefully before using the Website. In case the user does not agree with these General Terms and Conditions, the latter should stop using quantummedicalstore.eu.
2. By accepting these general conditions, the User and the Merchant agree that all statements between them in connection with the conclusion and execution of a contract for the purchase and sale of goods offered through the electronic store can be made electronically and through electronic statement in the sense of the Law on electronic document and electronic authentication services and art. 11 of the Electronic Commerce Act.
3. The main characteristics of the services provided to Users by the Merchant through the quantummedicalstore.eu electronic store, hereinafter referred to as “Services” for short, are the following:

(1) The merchant provides the opportunity to view and share the content published on the electronic store. The trader provides information about himself, his team, the services he provides, current offers, informative articles, contacts, presentation of his customers and partners and others.

(2) The merchant provides the possibility to generate a phone call via function buttons in the electronic store.

“(3) The Merchant provides the possibility to generate electronic inquiries by email address (e-mail) through functional inquiry forms within the electronic store. The trader provides a general form for inquiries, available in the menu “Contacts”, as well as a separate form for inquiries to a specific product, which is available in the menu of the respective product. The User should fill in the fields indicated by the Merchant and select the virtual button “Send”/„Send“. When using this service, the Users should bear in mind and by accepting these General Terms and Conditions be considered informed that the use of this service does not automatically lead to the conclusion of a contract between the respective User and the Merchant, i.e. sending an inquiry by e-mail does not create an obligation for the Merchant to provide a certain service and does not place the Merchant and the User in a contractual relationship. It should be considered that the relevant User, who sent an e-mail inquiry to the Trader, has concluded a contract with the Trader for the provision of the given service only after receiving confirmation in this regard from the Trader.“</ p>

Merchant does not guarantee its ability to respond and the time frame in which one will be provided.

(4) The Merchant provides the opportunity to generate electronic inquiries through the email client used by the User by means of functional links from the electronic store. For this purpose, it is necessary for the User to select a specific functional link of the electronic store (a place where the Merchant's e-mail address is written and can be “clicked“) and the device used by him to open a new window for writing an e-mail message client attached to the device.

Merchant does not guarantee its ability to respond and the time frame in which one will be provided.

(5) The merchant provides the possibility to use a dynamic Google map integrated on the electronic store. Use of this service is subject to the applicable Google Maps and Google Earth terms of use available at https://www.google.com/intl/bg_bg/help/terms_maps.html.

(6) The merchant provides the possibility to search for text content within the electronic store. To use the feature, the User should write in the search field the word/words they are looking for and select the virtual search button/icon or the Enter/Go key on the keyboard. The e-store will display a list of results with pages/products located on the e-store and containing the word(s) searched by the User.

(7) The Merchant provides the opportunity for the User to post content, comment, review, opinion, evaluation. By placing them in the corresponding marked sections, the User gives his consent free of charge to the Trader to use, publish, distribute the posted.

The publication of content, comment, review, opinion, assessment by the User of the electronic store takes place after approval by the Merchant.

(8) The merchant provides the possibility to narrow/filter the results for the products available on the page in question based on the characteristics assigned to the products.

1. The merchant reserves the right, at its discretion, to change, supplement or delete parts of these General Terms and Conditions at any time, without express notice, by publishing the current version of the “General Terms” on the site quantummedicalstore.eu. The merchant undertakes to notify users of any significant change in the General Terms and Conditions of concluded contracts within 7 days of the occurrence of this circumstance to the e-mail addresses specified by them.

III. REGISTRATION. CONCLUSION OF CONTRACT.

1. Visitors of the quantummedicalstore.eu website can browse its content for free without the need to register/create a personal profile.
2. In order to use the e-shop with registration, the User should have registered (creating a personal profile) once, then every time he accesses the profile, he must enter his unique username and password for remote access.
3. When a website visitor wishes to place an order for a medical device through its interface, he may, according to his preferences, choose to do so as a “guest” or to create/use an already created profile.
4. Sending an order to the Merchant is subject to payment of the relevant value specified in the Order, as well as the related delivery costs.
5. To place an order, the User selects the desired product and the preferred quantity and adds it to his user basket by pressing the virtual button “Buy”. After having placed all the desired products in his user basket and noted their quantity, the User should choose whether to continue as a “guest” or to create/use an already created profile.

Поръчка като „гост“

1. При поръчка като гост, Ползвателят натиска виртуалния бутон „Завърши поръчката“ и предоставя на Търговеца следната информация: Име и фамилия, телефонен номер, електронен адрес и адрес за доставка. След осъществяване на поръчката и натискане на бутон „Поръчване“, Ползвателят получава автоparent e-mail to confirm the order to the e-mail address indicated by him.
2. The Merchant's consultant contacts the User within 24 (twenty-four) hours of receiving the order in order to specify its parameters.
3. In the event that the order is placed on a non-working day (Saturday, Sunday or public holiday), or before/after the end of the Trader's working hours (with working hours 08.00-17.00), the deadline under Art. 16 begins to run from the beginning of the Trader's working hours on the first working day following the execution of the order. In the event that the order is placed before the beginning of the Trader's working hours on a working day, the term begins to run with the beginning of the Trader's working hours.

Create a profile and place an order through a personal profile

1. In the event that the User wishes to create his own profile, through which he has the opportunity to track the history of his orders, as well as their status, the latter should press the virtual button “Registration” and enter your email address. After entering the necessary information, the User should press the virtual button “Register”. After filling in the registration details and pressing virtуалния бутон “Регистриране“, Ползвателят недвусмислено заявява, поставяйки отметка в съответното поле, че е запознат и приема настоящите общи условия, като се задължава да ги спазва безусловно.
2. The User's username is taken from the registration email provided by the User, and the initial password is automatically generated by the software. The Merchant sends the User an automatic email to confirm the registration, with which he certifies the successful registration and activation of the account, and in the email he also provides the access password, which the User can subsequently change through the functionality of his account. After confirmation (by clicking on the confirmation link specified in the e-mail and entering the user data), the User can use his account for orders and tracking their status.
3. When registering, the User undertakes to provide correct, complete and up-to-date data. In case of change, the User undertakes to correct his data in his profile in a timely manner.
4. After accessing the created profile, the User can add the following data to his profile: first and last name and delivery address/es.
5. When the User has created a personal profile in order to complete his order through his profile, the latter should enter the data to access his profile, namely: username and password. After entering his data, the User has the opportunity to add all desired goods to his user basket. By pressing the virtual button “Order“, the User finalizes the order and it is automatically sent to the Merchant.
6. All electronic statements made through a personal profile after entering the relevant username and password are assumed to have been made by the persons indicated in the data provided by the User when registering in the e-store (or added subsequently).< /li>
7. The Merchant's consultant contacts the User within 24 (twenty-four) hours of receiving the order in order to clarify the parameters of the order.
8. In the event that the order is placed on a non-working day (Saturday, Sunday or public holiday), or before/after the end of the Trader's working hours (with working hours 08.00-17.00), the deadline under Art. 24 begins to run from the beginning of the Trader's working hours on the first working day following the execution of the order. In the event that the order is placed before the beginning of the Trader's working hours on a working day, the term begins to run with the beginning of the Trader's working hours.
9. Cancellation of an order can be done by the User at the latest within the telephone conversation in connection with specifying the order made.
10. The merchant has the right to refuse an order in any of the following scenarios:

• in case of lack of availability of the relevant product;
• in case of force majeure;
• impossibility of fulfillment of the order by the trader due to circumstances beyond the trader's control

Conclusion of the contract

1. Users enter into a contract for the purchase and sale of the goods offered by the electronic store quantummedicalstore.eu through the Merchant's interface available on his page or another means of remote communication.
2. The contract is concluded in Bulgarian.
3. Party to the contract with the Merchant is the User according to the data provided by him during registration, contained in the profile created by him or specified in the electronic form for placing an order as a “guest” (no profile).
4. The online store offers technical means for identifying and correcting errors when entering information before the declaration of conclusion of the purchase-sale contract is made.
5. If any of the mandatory fields are not filled in, the e-shop software does not allow completing the order and indicates to the User in which of the mandatory fields there is no information, which should be completed by the User.
6.  The contract for the purchase and sale of the goods offered by quantummedicalstore.eu between the Merchant and the User is considered concluded from the moment the User receives the confirmation of the order sent by The merchant.

• An order can also be placed through the contact form available on the website, as well as by phone call.
• By virtue of the contract concluded with the Users for the purchase and sale of goods, the Merchant undertakes to deliver and transfer to the User the ownership of the goods selected by him through the website interface.
• The contract concluded between the Merchant and the User will be stored by the Merchant through technical means, and the User will have access to it in the profile created by him on the site, as well as in the email provided.

1. PRICES AND METHOD OF PAYMENT

1. The prices indicated on the site are in Bulgarian leva and include VAT, as well as all other taxes and fees, with the exception of the costs of delivery of the goods, which are for the account of the User.
2. The final price indicated for each type of product does not include the cost of delivery.
3. After accessing his profile in the e-shop, the User can visualize personalized prices, in case the Merchant has defined such applicable to his personal profile.
4. The merchant reserves the right to change the prices of the goods offered on the site at any time and without warning, and such changes will not affect orders already placed. The price change applies to Users from the moment of its announcement on the site of quantummedicalstore.eu. The price indicated at the time of placing the order is final and includes all taxes and fees, excluding delivery costs. The user is obliged to pay the price announced at the time of the order.
5. At the time of placing the order, the User chooses one of the following payment methods:

• By cash on delivery (by postal money order) – payment is made in cash to the courier upon delivery;
• By bank transfer to the following bank account of the Merchant:

IBAN: BG02FINV91501017376733 BIC: FINVBGSF At bank: First Investment Bank

1. In the event that the User chooses payment by bank transfer as an option, the Merchant sends him a proforma invoice within 24 (twenty-four) hours of receiving the order on working days. In case the order is made on weekends (Saturdays, Sundays or public holidays), the proforma invoice will be sent on the first working day after the day the order is received. The deadline for making a proforma payment is 3 days after receiving it. If the User does not pay the amount due within this period, the order is considered cancelled.
2. When the user has requested the issuance of an invoice and has specified the data necessary for this when placing the order, the Merchant will hand it over to him in the original at the time of delivery of the goods.

1. TERMS AND CONDITIONS OF DELIVERY

1. The merchant delivers the ordered goods through the services of a licensed postal operator (courier) or through its representative to a delivery address specified by the User, or to a courier office selected by The user.
2. The Merchant is not responsible for failure to fulfill a contract in cases where the User has provided false, incomplete or inaccurate personal data, including when he has provided an incomplete or inaccurate address.
3. The delivery of the goods on the territory of the Republic of Bulgaria is carried out within 1 (one) to 5 (five) working days, counted from receipt of confirmation of the order. For settlements with a specific delivery regime the delivery period can be extended by up to 5 (five) working days.
4. In cases where the User has chosen payment by bank transfer, the term under Art. 46 begins to run from the day of receipt of the payment in the specified in Art. 41 bank accounts.
5. In the event that the goods are not available in the Merchant's warehouse or there are other unforeseen circumstances, the delivery period may be extended up to 30 (thirty) days, counted from the conclusion of the contract. In such cases The Merchant notifies the User by telephone.
6. The user is obliged to provide access to make the delivery to the address indicated by him, when he has chosen delivery to an address as the delivery method.
7. In the event that the goods are damaged during delivery, the User should contact the representative of the licensed postal operator (courier) or the Merchant to draw up a finding report.
8. In case of impossibility of delivery during the first visit to the address specified by the User due to his fault or due to his absence, the person carrying out the delivery informs the User about the visit and provides him with details of contact to specify a new visit. In the event that the User does not contact the representative of the licensed postal operator (courier) or the representative of the Merchant within 3 days of receiving the notification or in case of impossibility of delivery and in the event of a second visit, which is not the fault of the Merchant and/or the courier, the distance sales contract is automatically terminated and the Merchant is released from its obligation to deliver the ordered goods. The same applies to cases in which the User unreasonably refuses to accept the goods.
9. Ownership of the goods is transferred by the Merchant upon handing them over to the User, after payment has been made by him. The delivery of the Goods will be certified by the User's signature placed on the transport document provided by the courier/representative of the Merchant.
10. The delivery of goods with a total value of up to BGN 149.99 (one hundred and forty-nine BGN and 99 cents) is determined by entering a delivery address (after pressing the virtual button “Calculate price for delivery“, active in the order form) and is paid by the User according to the chosen method of payment for the goods.
11. Free delivery for all orders over BGN 150, regardless of weight. Free shipping available only to AIDS offices nationwide, everyone other options remain at the customer's expense.
12. Delivery is also free for Users who have an active promo code for free delivery, and in order for this circumstance to be reflected, the User should correctly enter the promo code in the provided for this field before pressing the virtual button “Order“. The user should comply with the previously mentioned conditions and restrictions for the use of the promo code in his possession.

1. RIGHT OF WITHDRAWAL FROM CONTRACT

1. Each User has the right to withdraw from a distance contract without paying compensation or penalty, without paying any costs, except for the costs of returning the goods, and without indicates a reason for its refusal within 14 calendar days from the date of acceptance of the goods.
2. The user who wishes to exercise his right of withdrawal from a remote contract should notify the Merchant within the above-mentioned 14-day period in one of the following ways:

• by submitting the standard form for exercising the right of refusal according to Appendix No. 6 to Art. 47, para. 1, item 8 of the PPE at the following address: Plovdiv 4000, 33 Slavyanska St., by sending completed form at the following email address: sales@quantumuvc.eu.
• by sending the completed form by post or courier to the following address: city of Plovdiv 4000, 33 Slavyanska St., stating unequivocally in another way your decision to withdraw from the contract.

1. In the notification of cancellation of the contract, the User should indicate the content and value of the order, details of the person who placed the order, details of the person who accepted the delivery, as well as the date of delivery.
2. The standard form for facilitating the exercise of the right of refusal according to Appendix No. 6 to Art. 47, para. 1, item 8 of the Consumer Protection Act can be downloaded from here: https://www.kzp.bg/standarten -formulyar-za-uprazhnyavane-pravo-na-otkaz-pri-online-pokupki
3. The merchant confirms the receipt of a notice of withdrawal from the contract electronically.
4. In the event that the User has exercised his right to withdraw from the remote contract, the latter must send or hand over the goods to the Merchant at the following address: Plovdiv 4000, Slavyanska Street 33 without undue delay and no later than 14 days from the date on which the User notified the Merchant of his decision to withdraw from the contract.
5.  In the event that the User does not fulfill his obligation within the above-mentioned period, without notifying the Merchant of the delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement for the exercise of withdrawal from the contract.
6. The user pays the direct costs of returning the goods according to the way he chooses to return the goods. The merchant does NOT bear the costs of returning the goods.
7. The Merchant will not reimburse the additional costs of delivery of the goods in case the User has explicitly chosen a delivery method other than the cheapest type of standard delivery offered by the Merchant.
8. The consumer is responsible for the diminished value of the goods caused by testing them other than what is necessary to establish their nature, characteristics and proper functioning.
9. The Merchant returns the amount paid by the User under the contract within 14 days of receiving the goods in one of the following ways:

• by bank transfer, when the user has made the payment in this way;
• in cash.

1. When the User has used a promotional code for a discount on the price of a product, in respect of which he subsequently exercised his right of withdrawal, the price subject to a refund is reduced by the value of the discount received applied to the product, with only the amount actually paid being refundable.
2. The right of withdrawal from the contract is inapplicable when the subject of the contract is:

• delivery of goods made to the order of the user or according to his individual requirements, as well as
• delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
• delivery of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection.

VII. WARRANTY AND COMPLAINTS

1. The trader is responsible for the conformity of the consumer goods with the contract of sale, which exists at the time of delivery of the goods and is manifested up to 2 (two) years after its delivery.
2. In the event of non-compliance of the goods with the sales contract, the User has the right to file a complaint no later than two months after establishing the non-compliance, asking the Merchant to bring the goods to compliance with the contract of sale by choosing between repair of the goods or replacement with a new one, except when the method of compensation chosen by him is disproportionate compared to the other. It is considered that a way of redressing the consumer is disproportionate if its use imposes costs on the seller which, compared to the other way of redress, are unreasonable, taking into account:

1. the value of the consumer good if there was no lack of discrepancy;
2. the significance of the discrepancy;
3. the possibility to offer the user another way of compensation that is not associated with significant inconvenience for him.

1. The complaint should be submitted to the Merchant in writing or orally. In it, the user indicates the subject of the complaint, his preferred way of satisfying the complaint, respectively the amount of the claimed amount as well as a contact address.
2. When submitting a complaint, the User must also attach the documents on which the claim is based:

1. receipt or invoice; 2. protocols, acts or other documents establishing the non-compliance of the goods or services with the agreed upon; 3. other documents establishing the claim by basis and amount.

1. The merchant brings the goods into compliance with the sales contract within one month, counted from the presentation of the complaint by the User, when the latter is justified.
2. The user pays the costs for sending the goods to the trader when he cannot deliver them to him personally.
3. In the event that the Merchant accepts the complaint as justified, he reimburses the User for the expenses incurred by him in a manner agreed between the parties.
4. In the event that the Merchant has provided a commercial guarantee for the goods for a period exceeding the period under Art. 69, the complaint may be submitted until the expiry of the commercial guarantee.

VIII. PROCESSING AND PROTECTION OF PERSONAL DATA

1. The trader processes personal data of natural persons for the purpose of providing services to the information society consisting in electronic trade of medical devices.
2. The information under Art. 13 of Regulation (EU) 2016/679, related to the processing of personal data of natural persons, incl. purposes and legal basis for the processing, storage periods, rights of the subjects, recipients of the data, etc. essential information regarding the processing are detailed in the Privacy Policy of mte–online.com, which you can familiarize yourself with at the following link: https://mte-online.com/%d0%bf%d0%be%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b0-%d0%b7%d0% b0-%d0%bf%d0%be%d0%b2%d0%b5%d1%80%d0%b8%d1%82%d0%b5%d0%bb%d0%bd%d0%be%d1%81 %d1%82/ The technical protection measures implemented by the Merchant are also described in the policy.

IX. INTELLECTUAL PROPERTY RIGHTS

1. All information resources published in the electronic store, incl. but not limited to: design, texts, photos, logos, trademarks, audio and video materials, etc., as well as the programming code of the website, constitute intellectual property and are subject to protection under the ZAPSP.
2. The use of the information published on the electronic store by copying, changing, reproducing, publishing, distributing or in any other unauthorized way, without the consent and permission of the holder of the corresponding right on the intellectual property constitutes a violation and leads to the engagement of the corresponding responsibility of the user in accordance with the current Bulgarian legislation.

1. FORCE MAJEURE

1. The trader is released from responsibility for non-fulfillment of the contract, which is a direct and immediate consequence of the occurrence of force majeure circumstances. Force majeure is an unforeseen event or an unpreventable event of an extraordinary nature occurring after the conclusion of the contract.
2. In the event that the Merchant refers to force majeure circumstances, the same immediately informs the User that obstacles of an objective nature have arisen, which will frustrate the execution of the delivery of the goods.
3. The Merchant notifies the User of the moment of termination of the event.
4. In cases of force majeure and to the extent that they have an impact on the delivery terms, the relevant terms are extended by the time during which the force majeure was present.
5. In the event that the relevant event lasts more than 2 (two) months, both parties have the right to withdraw from the contract.

XI. BODIES REGULATING THE MERCHANT'S ACTIVITY

Personal Data Protection Commission

Address: Sofia 1592, Blvd. “Prof. Tsvetan Lazarov” No. 2

Website: www.cpdp.bg

E-mail: kzld@cpdp.bg

Telephone (office):  02/91-53-519

Commission for Consumer Protection

Address: Sofia, PK 1000, ”Slaveikov” No. 4A, fl. 3, 4 and 6

Web page: https://kzp.bg/kontakti

Email: info@kzp.bg

User telephone: 0700 111 22

tel.: 02/9330565

Competition Protection Commission

Address: Sofia 1000, “Vitosha” #18

Website: https://www.cpc.bg

Email: delovodstvo@cpc.bg

Phone for inquiries: 02/ 935 62 22

Executive Agency for Medicines under the Ministry of Health

Address: Sofia 1303, “Damyan Gruev“ No. 8

tel.: +359 2 8903555; fax: +359 2 8903434

e-mail: bda@bda.bg

XII. ONLINE DISPUTE RESOLUTION PLATFORM

1. In the event of a dispute, any User has the right to file a complaint through the EU online dispute resolution platform at the following link: Online Dispute Resolution | European Commission

XIII. FINAL PROVISIONS

1. The merchant provides continuous access to these General Terms and Conditions at the following link: https://mte-online.com/%d0%be%d0%b1%d1%89%d0%b8-%d1%83%d1%81%d0%bb%d0%be%d0%b2%d0% b8%d1%8f-%d0%b7%d0%b0-%d0%bf%d0%be%d0%bb%d0%b7%d0%b2%d0%b0%d0%bd%d0%b5/
2. The merchant is not responsible for the content and safety of linked sites and banners posted on this mte-online.com site.
3. The User should immediately notify the Merchant in case of access to his user profile by an unauthorized person, as well as in case of any other breach of information security. The merchant does not is responsible for the damage caused by unauthorized access, regardless of whether the latter was carried out with or without the User's knowledge.
4. The nullity of one or several clauses of these terms and conditions does not lead to the nullity of another clause or the terms as a whole.
5. On all issues that are not settled in these General Terms and Conditions, the provisions of the current Bulgarian legislation shall apply.
6. All disputes arising out of or relating to these Terms and Conditions, including disputes arising out of or relating to their interpretation, invalidity, default or termination, shall be by mutual agreement. Users may also use the online dispute resolution platform available at: https://ec.europa.eu /consumers/odr/main/index.cfm?event=main.home2.show&lng=BG
7. In the event that an agreement cannot be reached, all disputes will be referred for resolution to the competent Bulgarian court or the Consumer Protection Commission.
8. These General Terms and Conditions enter into force on 28.06.2024 and are an integral part of the content of any contract concluded between the Merchant and the User/Consumer.